Rental Terms & Conditions

Last updated: 06 Jun 2026

1. Reservation & Booking

All bookings are confirmed upon payment of the required deposit.

Gowns and dresses will only be reserved for your selected date once payment is received.

The booking fees strictly non-refundable and non-transferable, as each gown is reserved exclusively for your selected date.

2. Gown Selection & Exchange

Each booking is entitled to one (1) choice exchange only, before the collection date, subject to availability.

Kindly note that any exchange depends on availability.

Once the gown has been collected, no exchange will be allowed.

For any exchange:

Top-up is required if is higher price

No refund will be given if it is a lower price

All deposits and payments remain strictly non-refundable and non-transferable.

3. Rental Period

The standard rental period is 3–4 days. In case of late pickup, renters must return items by the original return date.

A late return penalty of RM 100 per item per day will be applied.

4. Deposit & Payment

Full rental payment must be completed before collection. A refundable security deposit is required for all rentals.

The deposit amount varies depending on the gown selected.

5. Fitting & Alterations

Basic alterations may be provided where applicable.

All fittings are by appointment to ensure a personalised experience.Length alterations are chargeable (RM30-RM60,
depending on complexity).

6. Care & Responsibility

All gowns are delicate and should be handled with care.Customers are responsible for any loss, damage, or irreversible
stains during the rental period.Repair or replacement costs will be assessed accordingly.

7. Additional Cleaning/ Damage Fees

Professional cleaning is included in the rental fee.

An additional damage/cleaning fee may be charged for dirt, mud, stains, or any damage that exceeds normal wear and tear.

Kindly do not attempt to wash or alter the gown independently.

8. Cancellation & Changes

Deposits are non-refundable in the event of cancellation.

Changes to booking dates are subject to availability and must be requested in advance.

9. Liability

AUNEVA shall not be held responsible for any injuries, damages, or unforeseen circumstances arising from the use of the
gown during the rental period.