Auneva Privacy Policy

Last updated: 21 May 2026

This Privacy Policy explains how Auneva collects, uses, discloses, stores, and protects personal data when customers visit our Shopify store, contact us, book fittings or rental appointments, place orders, or interact with us through our website and support channels.

Business legal name	Auneva Excellent Sdn. Bhd.
Slogan	Redefine Elegant Evening Wear Atelier
Registration number	202501037125 (1638535H)
Business address	B-10-03 & B-11-03, Pusat Perdagangan Bandar Bukit Jalil, Persiaran Jalil 7, 57000 Kuala Lumpur.
Customer support	Email: [email protected]; Contact: 0166396816
Business hours	Monday-Saturday: 10am-6pm
Website	https://auvena.myshopify.com/

1. Personal Data We Collect

We may collect personal data that customers provide directly, personal data generated through use of our website, and personal data provided by third-party platforms that help us operate our store.

Identity and contact details, such as name, email address, phone number, billing address, delivery or pickup details, and social media or messaging handles where provided.
Order and booking details, such as selected gown, size, occasion, preferred fitting or rental date, pickup and return arrangements, payment status, order notes, and customer support messages.
Payment and checkout information processed through Shopify and its payment providers. Auneva does not store full card numbers.
Technical and usage data, such as IP address, device/browser information, cookies, analytics data, pages viewed, cart activity, and interactions with Shopify apps or embedded booking tools.
Photos, measurements, styling preferences, or special requests provided voluntarily for fitting, styling, alteration, or customer support purposes.

2. How We Use Personal Data

To process orders, appointment requests, gown rentals, payments, refunds, pickup, return, and customer support.
To confirm availability, sizing, rental dates, fitting appointments, and next steps before or after payment.
To communicate with customers by email, phone, WhatsApp, SMS, Shopify notifications, or other support channels selected by the customer.
To improve the website, product pages, checkout flow, inventory planning, service quality, and customer experience.
To prevent fraud, enforce store policies, resolve disputes, protect Auneva's property, and comply with legal, tax, accounting, and regulatory obligations.
To send marketing messages only where permitted by law or with the customer's consent, with opt-out options where required.

3. Disclosure to Service Providers

Auneva may disclose personal data to service providers that help us run the store and provide services to customers. These may include Shopify, payment processors, booking or calendar apps, delivery providers, analytics providers, marketing platforms, customer support tools, professional advisers, and authorities where required by law.

4. Cookies and Analytics

Our Shopify store may use cookies and similar technologies for essential website functions, cart and checkout operation, analytics, fraud prevention, personalization, and marketing. Customers can adjust browser settings to block or delete cookies, but some store functions may not work correctly if cookies are disabled.

5. Data Transfers and Retention

Because Auneva uses Shopify and other online service providers, personal data may be processed or stored outside Malaysia. We retain personal data only as long as reasonably necessary for the purposes described in this policy, including order history, legal compliance, tax and accounting records, dispute handling, fraud prevention, and legitimate business administration.

6. Customer Rights and Choices

Subject to applicable law, customers may request access to, correction of, or deletion of their personal data, withdraw consent where processing is consent-based, unsubscribe from marketing, or ask questions about our privacy practices. To make a request, contact us at [email protected] or 0166396816. We may need to verify the requester's identity before acting on a request.

7. Security

We use reasonable administrative, technical, and operational safeguards to protect personal data. No online system is completely secure, so customers should also protect their account credentials and avoid sending sensitive payment details through unsecured messaging channels.