Auneva Client Agreement

Last updated: 21 May 2026

This Client Agreement sets out the terms for renting gowns, booking fittings, using styling or related services, and purchasing related products from Auneva. By placing an order, booking an appointment, making payment, collecting a gown, or accepting services, the customer agrees to this Client Agreement and Auneva's published policies.

1. Parties

This Agreement is between Auneva, operated by Auneva Excellent Sdn. Bhd., registration no. 202501037125 (1638535H) ("Auneva", "we", "us", or "our"), and the customer named in the relevant order, booking, invoice, or appointment record ("Client", "you", or "your").

2. Rental Booking

1. The Client must provide accurate sizing, occasion, contact, event date, pickup or delivery, and return details.

2. A rental is confirmed only when Auneva accepts the booking, verifies availability, and receives any required payment, deposit, or signed confirmation.

3. Auneva may decline or cancel a booking where the gown is unavailable, information is incomplete, payment is not received, or the requested arrangement is not practical.

4. Gown color, fit, and appearance may vary slightly due to lighting, screen display, body shape, styling, and alterations.

3. Payment, Deposits, and Fees

● Rental fees, appointment fees, deposits, delivery fees, alteration fees, cleaning fees, late fees, damage fees, and other charges will be shown or communicated before confirmation where applicable.

● The Client authorizes Auneva to deduct approved charges from any refundable deposit or to request additional payment where the deposit is insufficient.

● Payment must be completed through Auneva's approved channels. The Client should not send card details through WhatsApp, social media, or unsecured messages.

4. Fitting and Collection

Fittings and collections are by appointment unless Auneva confirms otherwise. The Client should arrive on time and bring any requested confirmation or identification. If the Client is late or misses an appointment, Auneva may shorten, reschedule, or cancel the appointment according to the Refund Policy.

5. Use and Care of Rental Items

● The Client must use the gown responsibly and only for the agreed rental period and purpose.

● The Client must not wash, dry clean, alter, cut, dye, iron, steam, pin in a damaging way, or modify the gown unless Auneva gives written permission.

● The Client must avoid excessive staining, perfume transfer, makeup marks, food or drink spills, smoke exposure, burns, tears, dragging, pet contact, and other preventable damage.

● The Client must keep the gown secure and must not lend, sub-rent, sell, pledge, or transfer it to another person.

6. Return Condition

The gown and all included accessories must be returned on or before the agreed return date and time. Normal minor wear from careful use may be accepted at Auneva's discretion. The Client is responsible for loss, theft, late return, missing items, excessive staining, odor, damage, unauthorized alteration, or any condition that requires special cleaning, repair, or replacement.

7. Damage, Loss, and Late Fees

If a rental item is returned late, damaged, lost, stolen, or incomplete, the Client agrees to pay the reasonable cost of late fees, special cleaning, repair, replacement, lost future bookings, missing accessories, and related administration. If a gown is not returned within [insert number] days after the due date, Auneva may treat it as lost and charge up to the replacement value plus applicable costs.

8. Cancellations, Rescheduling, and Refunds

Cancellations, rescheduling, no-shows, deposit returns, and refunds are handled according to Auneva's Refund Policy unless Auneva agrees otherwise in writing.

9. Client Measurements and Fit

Auneva may provide size guidance, but final fit depends on the Client's measurements, body proportions, undergarments, footwear, styling choices, and the gown design. The Client is responsible for providing accurate measurements and attending fittings where needed. Auneva is not responsible for poor fit caused by inaccurate or incomplete information provided by the Client.

10. Photos and Marketing

Auneva may request permission to use customer photos, testimonials, or event images for marketing. Auneva will not intentionally publish identifiable customer images for marketing without consent. The Client may withdraw marketing consent by contacting Auneva, subject to reasonable time needed to remove future-use materials.

11. Limitation of Liability

To the fullest extent permitted by law, Auneva is not liable for indirect, incidental, special, consequential, or loss-of-opportunity damages. Auneva's total liability for a confirmed booking is limited to the amount paid by the Client for the affected booking, except where the law does not allow such limitation.

12. Personal Data

Auneva handles personal data according to the Privacy Policy. The Client agrees that Auneva may use the Client's information to process bookings, provide services, communicate about orders, prevent fraud, manage disputes, and comply with legal obligations.

13. Governing Law and Disputes

This Agreement is governed by the laws of Malaysia, unless another jurisdiction is required by applicable consumer law. The parties will first try to resolve disputes through good-faith communication. If unresolved, disputes may be referred to the courts or consumer dispute channels with proper jurisdiction.

14. Entire Agreement and Updates

This Agreement, together with Auneva's Privacy Policy, Refund Policy, Fulfillment Policy, order details, invoices, and written confirmations, forms the agreement between Auneva and the Client for the relevant booking. Auneva may update this Agreement from time to time. The version published or provided at the time of booking will usually apply to that booking unless a change is required by law.